Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for a Service Process Manager for our Elkridge branch.
The Service Process Manager utilizes Lean and Continuous Improvement to analyze organizational effectiveness and develop/ implement organizational strategies, policies and practices for our Power and Service Operations. Performs process and value stream mapping and utilizes CPS, CI and other similar methodologies. Analyzes current business processes throughout Service Operations by gathering data, performing gap analysis and documenting current (as is) and future (to be) process models. Employs change management strategies and ensures successful project execution and sustainable results. Identifies, develops and directs projects related to process improvement and effectively communicates work status with Division Vice Presidents. Instills a high performance culture in the team with a focus on teamwork, service excellence and ownership in resolving customer issues. Provides technical and process documentation, end user training and daily support relating to business processes in various divisions throughout the company. Performs various other duties as assigned.
Minimum of five years of experience in a supervisory/management position and three years of experience in a service related industry. Bachelor’s Degree in Business preferred. Must have thorough knowledge of Lean, CI, CPS, and Six Sigma principles and be able to identify, develop and implement process improvements. Must have thorough understanding of business and management principles/practices and basic accounting/financial skills. Must be proficient with MS Office. Industry related product knowledge of heavy equipment and power generation preferred.
Medical, Dental, Vision and 401(k)
Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling 410.686.7777 and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.