Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for Service Advisor for our Felton branch.
The Service Advisor is responsible for communicating with the customer to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/closing work orders in an efficient and timely manner. First point of contact with customer (telephone or walk-ins). Gather information related to the service request and respond in a professional and timely manner. Open work orders and forward to the appropriate department (field, tractor, truck). Research warranty status and properly code warranty work orders. Maintain and update work order information and advise customers on repair status. Close work orders, including entering labor in preparation for payroll and customer billing. Review work orders and work with technicians to correct any errors, narratives, etc. Ensure accuracy and completeness of orders. Obtain purchase order numbers and process COD payments. Prepare other documentation related to day-to-day service operations. Provide back-up for Field Service Supervisor with scheduling and dispatching service personnel. Assist in the parts ordering process.
Minimum of three (3) years’ service administrative experience. Working knowledge of the function and repair of heavy construction equipment preferred. Must have excellent customer service skills. Must be a strong communicator with excellent oral and written communication skills. Must be proficient with Microsoft Office Products.
Medical, Dental, Vision and 401(k)
Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling 410.686.7777 and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.